CHAPTER 4
MEASURING THE SUCCESS OF STRATEGIC INITIATIVES
Measuring Information Technology's Success : key performance indicator (KPIs) are the measure that are tied to business drivers. Metrics are the detailed measures that feed those KPIs. Performance metrics fall into a nebulous area of business intelligence that is neither technology nor business - centered, but this area requires input from both IT and business professionals to find success.
Benchmarking - baseline Metrics
- Of what is measured, how it is measured , and whether it is for the sake of efficiency or effectiveness, there must be benchmarks, or baseline values the system seek to attain. Benchmarking is a process of continuously measuring the system results, comparing those results to optimal system performance , and indentifying steps and produces to improve system performance.
The Interrelationships of Efficiency and Effectiveness IT Metrics
Efficiency It Metrics
Effectiveness IT Metrics
Metrics for Strategic Initiatives
Website Metrics
Supply Chain Management Metrics
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